If you can’t get to store, you can contact 03 or email us at to discuss your options. You’ll need your order confirmation or sales advice and your original payment method, and we can exchange the product or issue a refund. If you need to return a product that was sold and shipped by B&Q, you can return it to any B&Q store. Product recall notice: Verve 52cm Heated Propagator. Products bought from B&Q are labelled “sold and shipped by B&Q” on diy.com and on your order confirmation. If you would like more information please call our Customer Services Helpline on (UK) 0800 3890419 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm) B&Q plc apologise for any inconvenience caused and thank you for your cooperation. On diy.com you can buy products from B&Q or from Verified Sellers. For Click + Collect you will also need to bring valid identification. You’ll need your receipt, sales advice or order confirmation and your original payment method, and we can exchange the product or issue a refund. In store purchases and Click + Collectįor products purchased in B&Q stores and via Click + Collect, simply return the item to your chosen store. Products which are liable to deteriorate or expire rapidly, including perishable products such as plants or turf, will not be exchanged or refunded unless they are faulty or incorrectly delivered. Please note that we are unable to offer refunds or to exchange products that have been cut to size, made to measure or mixed to your individual requirements. We want you to be delighted with your products but if you do change your mind, you can return your purchase in its original condition within 90 days.
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